Change Request Management enables to manage SAP Solution Manager Projects (maintenance, implementation, template, and upgrade) projects from inception to Go-Live: Starting with change management and project planning, through resource management and cost control, to physical transports of changes from the development environment into the productive environment.
Ongoing software and configuration changes as well as large implementations or ongoing challenges for managing data consistency and secure project control are tracked. Change Request Management as part of SAP Solution Manager integrates Service Desk functionality for managing change requests, and extends project control by integrating project planning with the cprojects application into a transport workflow control.
The processes supported by Change Request Management include urgent corrections for implementing fast and direct changes in the productive environment, and activities for maintenance projects, and implementation, upgrade, or template projects. Cross-system and cross-component changes are supported.
Change Request Management offers the following benefits:
- • Increased maintenance and project efficiency
- • Minimized costs for project management and IT
- • Reduced risk of correction and project failure
- • Shorter correction, implementation, and going-live phase
- • Efficient maintenance of customer developments and implementations
Note: The Complete Project Management using ASAP Methodology is tracked by using predefined SAP Business Scenarios.